Shipping Policy
Shipping Policy
Last Updated: September 29, 2026
Thank you for shopping with Excellnation. We work to make the ordering and delivery process as simple and reliable as possible.
This Shipping Policy explains how orders placed through Excellnation.com are processed and delivered.
Order Processing
Orders are processed after payment has been successfully authorized.
Processing times may vary depending on the product, inventory availability, order volume, weekends, holidays, and fulfillment location.
Once your order has been processed and shipped, you may receive a shipping confirmation containing tracking information when tracking is available.
Shipping Rates
Shipping charges are calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
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Delivery destination
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Product size and weight
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Shipping method
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Number of products ordered
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Carrier availability
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Applicable promotions
Any available free-shipping promotion will be displayed on the website or during checkout.
Estimated Delivery
Estimated delivery dates or shipping options may be shown during checkout or provided after your order has been processed.
Delivery estimates are provided as guidelines and are not guaranteed.
Shipping delays may occasionally occur because of circumstances outside our control, including:
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Carrier delays
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Severe weather
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Holidays
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High order volumes
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Customs processing
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Incorrect or incomplete delivery information
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Transportation disruptions
Multiple Shipments
Excellnation offers products across several categories, and some products may be fulfilled from different locations.
As a result, items from the same order may occasionally arrive in separate packages or at different times.
If your order is shipped separately, you may receive more than one tracking number.
Tracking Your Order
When tracking information is available, it will be provided after your order has shipped.
Please allow time for the shipping carrier's tracking system to update after receiving your tracking number.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error after placing your order, contact us immediately at info@excellnation.com.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after an order has entered fulfillment or has already shipped.
Additional shipping charges resulting from an incorrect customer-provided address may be the customer's responsibility.
Lost or Delayed Packages
If your tracking information shows no movement for an extended period or your package has not arrived within the expected delivery period, please contact us.
We will review the available tracking information and assist you with the next appropriate step.
Once a carrier confirms delivery, claims involving lost or missing packages may also need to be investigated with the shipping carrier.
Damaged Packages
If your package or product arrives damaged, please contact us as soon as possible.
Include:
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Your order number
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Description of the problem
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Photographs of the damaged product
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Photographs of the shipping packaging, if available
This information helps us evaluate the issue and assist you more efficiently.
International Orders
International shipping availability may depend on the destination and product.
Customers placing international orders may be responsible for applicable customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
These charges are separate from the product and shipping charges paid to Excellnation unless otherwise stated during checkout.
Customs processing may also affect delivery times.
Contact Us
For shipping or delivery questions, contact:
Excellnation
Email: info@excellnation.com
Phone: 888-277-5131