Return policy

Return & Refund Policy

Last Updated: September 29, 2026

At Excellnation, we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.

• The item must be unused, unworn, unwashed, and in the same condition in which it was received.

• All original tags, labels, accessories, and packaging must be included.

• Proof of purchase or your order number may be required.

Items returned without meeting these conditions may not qualify for a refund.

Non-Returnable Items

For hygiene, health, and safety reasons, certain products may not be eligible for return once opened or used. These may include:

• Health and beauty products that have been opened or used

• Supplements, wellness products, or consumable products

• Personal-care products

• Items marked as final sale or non-returnable

• Gift cards

• Customized or personalized products

Any additional return restrictions shown on an individual product page will also apply.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at info@excellnation.com.

Please include your order number and, where applicable, clear photographs of the item and packaging. Our team will review the issue and determine the appropriate solution.

Return Process

Before sending an item back, please contact us at info@excellnation.com with:

• Your full name

• Order number

• Item(s) you would like to return

• Reason for the return

Our customer support team will provide return instructions where applicable.

Please do not send products back without first receiving return instructions from us.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping charges, where applicable, are generally non-refundable unless the return is due to an error on our part.

We recommend using a trackable shipping method when returning an item. Excellnation cannot be responsible for return packages lost during transit.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Exchanges

If you need a different size, color, or item, please contact our customer support team. Exchange availability depends on current inventory.

In some cases, the fastest option may be to return the original item and place a new order for the preferred product.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipping.

Contact Us

For questions regarding returns, refunds, exchanges, or damaged orders, please contact:

Excellnation
Email: info@excellnation.com
Phone: 888-277-5131