Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

How long does shipping take?

Accepted Answer

We offer standard and expedited shipping options. Standard shipping typically takes 5–10 business days, while expedited shipping takes 2–3 business days. International orders may take 10–21 business days depending on the destination and customs processing. You will receive a tracking number once your order has shipped.

Question 6

What is your return and exchange policy?

Accepted Answer

We accept returns and exchanges within 14 days of delivery, provided the item is unused, unworn, and in its original packaging with all tags attached. To initiate a return or exchange, please contact us at support@excellnation.com with your order number and reason for return. Please note that final sale items and customized orders are not eligible for return. Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Question 7

Are your products authentic?

Accepted Answer

Yes, absolutely. At Excellnation, we are committed to sourcing only 100% authentic luxury and designer items. We work exclusively with verified suppliers and authorized distributors to ensure every product meets the highest standards of authenticity. Each item is carefully inspected before shipping. If you have any concerns about a specific product, please don't hesitate to contact us.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also support Shop Pay, Apple Pay, and Google Pay for a faster checkout experience. Shop Pay Installments may be available, allowing you to split your purchase into easy payments. All transactions are secured with SSL encryption for your peace of mind.

Question 9

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package. You can also track your order by visiting our website and entering your order number. If you haven't received a tracking email within 3 business days of placing your order, please contact us at support@excellnation.com and we'll be happy to assist you.

Question 10

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package. You can also track your order by visiting our website and entering your order number. If you haven't received a tracking email within 3 business days of placing your order, please contact us at info@excellnation and we'll be happy to assist you.

Question 11

How do I find the right size?

Accepted Answer

We recommend checking the size guide available on each product page before placing your order. Our luxury and designer items may vary in sizing depending on the brand, so please refer to the specific measurements provided. If you're unsure between two sizes, we generally recommend sizing up. For further assistance with sizing, feel free to contact us at info@excellnation and we'll be happy to help you find the perfect fit.

Question 12

What is your return policy?

Accepted Answer

We accept returns within 30 days of receiving your item. To be eligible, the item must be in the same condition you received it, unworn or unused, with tags, in its original packaging, and you must have the receipt or proof of purchase.To start a return, contact us at info@excellnation.com. If accepted, we will send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.Contact us immediately if your item arrives defective, damaged, or incorrect. Certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, sale items, and gift cards. For EU shipments, you have 14 days to cancel or return for any reason. For exchanges, the fastest way is to return the item you have and, once the return is accepted, make a separate purchase.Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days. See our refund policy for details.

Question 13

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 14

Can I cancel or change my order?

Accepted Answer

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition you received it, unworn or unused, with tags, in its original packaging, and you’ll also need the receipt or proof of purchase.

Question 15

What is your return and exchange policy?

Accepted Answer

We accept returns and exchanges within 14 days of delivery, provided the item is unused, unworn, and in its original packaging with all tags attached. To initiate a return or exchange, please contact us at info@excellnation with your order number and reason for return. Please note that final sale items and customized orders are not eligible for return. Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Question 16

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 17

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

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